ERHA current website will need to be improve in order to gain more traffic and becoming a credible information hub for skin treatment. In order to achieve those objectives we will need to adjust its current design, create an integrated user journey and make it into a mobile friendly one.
SOLUTIONS
- Restructure ERHA user journey for their upcoming new website, focusing on guiding new customers to book a treatment in ERHA Clinic.
- Develop a brand new visual interactive website design
- Initiate Customer Audit to gain new insights on improving current customer journey throughout the booking process
- Integrating two booking system from ERHA Mobile Application and ERHA Website, merging into one.
RESULTS
- Integrated User login with mobile app ERHA Buddy
- Replicate Booking Appointment for new users without downloading Mobile App
- Reorganized Clinical Category with responsive layout